Hello. My name is ***** ***** I need more information so that I can help you with your problem. Thank you for your question. My goal is to provide excellent customer service.
What is the make and model of your smartphone? Are you having trouble sending email or receiving email? Without giving me your email address (because it will be blocked in this open communication channel), please give me the domain name (following the @ sign).
smartphone is Motorola XT1032 (Moto G)
cannot send or receive emails
Go to Settings - Accounts - Add Account - Email - Manual Settings. Then use the following settings:Incoming Mail (POP3) Server: pop.mail.yahoo.com (Use SSL, port: 995) Outgoing Mail (SMTP) Server: smtp.mail.yahoo.com (Use SSL, port: 465, use authentication) Account Name/Login Name: Your Yahoo! Mail ID (your email address without the "@yahoo.com") Email Address: Your Yahoo! Mail address (e.g.,***@******.***) Password: Your Yahoo! Mail passwordPlease let me know if you have any questions about the above procedure.
If you are satisfied with my information and advice, please be sure to give me a Good or Excellent rating. If you are still having problems, please let me know. If you have any more questions, of if there is anything else I can do for you, please do not hesitate to ask. I am grateful for the opportunity to be of service. I ONLY GET COMPENSATED FOR MY SERVICES WHEN I RECEIVE A POSITIVE RATING!
Sorry, came to grief at once! Don't understand references to Incoming Mail, Outgoing Mail etc. This is all new to me.
Hello! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Do you still need help with this issue?For testing purpose, are you still able to sign in and use your yahoo email address at the yahoo email website http://mail.yahoo.com/?Do you remember your exact yahoo email password?Please reply at the box below. Thank you.
Sorry to tell you, I'm still not getting anywhere. I got as far as incoming mail on your instructions and no further. I'm beginning to accept that I can't use my smartphone for emails (or for internet). At least the old laptop will do as I ask it!
I can't log in on smartphone ,nor on computer as it tells me my password ***** ***** So I'm baffled and don't know what to do next. You have got an idiot here as a customer!
My problems are solved!!! In the end I telephoned Yahoo helpline, and after much conversation (unintelligible half the time) with an Indian gentleman, it was established that I had been hacked. Now with a new password ***** offending smart phone is behaving itself. I am really very grateful indeed for your efforts to help me. Would "good service" be ok for you?
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