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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37449
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Cannot access *****@******.*** which is the address

Resolved Question:

Cannot access *****@******.*** which is the address we have for a small charity in S. Wales. It was severely compromised on 29 July by someone working for us, but you restored it but sending mail through to my main account. Thismorning it does nt work at all.
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Sarah! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Have you tried to reset the password?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,











Customer: replied 2 years ago.

No error message: just reques tot enter password ***** I do.

Previously there were 4 requests to register the account which is already registered.

~I use Yahoo on a Mac, either aMacBook Air or a NacMIni

Expert:  Viet - Email Tech replied 2 years ago.
So you cannot the yahoo email account access at the yahoo website http://mail.yahoo.com/ also right?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you



Customer: replied 2 years ago.

Yes!

Expert:  Viet - Email Tech replied 2 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=31a88a5c-3125-4e55-837a-e3626c77bdfe

If needed, go to the Apple logo / menu > System Preferences… > Security & Privacy > General tab, (then click on the lock icon at the bottom left, then unlock it), then select the Anywhere option, then try the above website again.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you





Customer: replied 2 years ago.

it does not connect

Expert:  Viet - Email Tech replied 2 years ago.
I'm sorry. Let's try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,



Customer: replied 2 years ago.

603-640-878

Expert:  Viet - Email Tech replied 2 years ago.

Please click on the join me program icon at the bottom right of your computer's screen (next to the Trash icon), then click on Yes. Thank you.

Customer: replied 2 years ago.

Np join me box

Expert:  Viet - Email Tech replied 2 years ago.
Yes, there is; please look at the bottom right of your computer's screen, the orange/green icon that has the word join me is next to the Trash icon. Thank you.
Expert:  Viet - Email Tech replied 2 years ago.

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.

Viet - Email Tech and 2 other Email Specialists are ready to help you

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