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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5657
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have installed two btinternet addresses successfully. This

Resolved Question:

I have installed two btinternet addresses successfully. This involves (among other things) selecting "log on using username & password" in Outgoing Server tab. However following Shut Down and also following Restart, I find this has been deselected so I am unable to send emails. No other settings change. On reselecting, all works.
I also use Talktalk addresses without a problem.
Submitted: 3 years ago.
Category: Email
Expert:  KamilAnwar1 replied 3 years ago.
KamilAnwar1 :

Hello & Welcome to JustAnswer.

KamilAnwar1 :

May i know which email client are you using to setup your emails?

Customer:

Outlook 2003

KamilAnwar1 :

May i remotely connect to your computer to troubleshoot the issue directly/

Customer:

OK I use Windows 8.1

KamilAnwar1 :

Please click the link below and run the program that is downloaded

KamilAnwar1 :

Click the file support-logmeinrescue.exe

Customer:

this tries to load but fails

KamilAnwar1 :

Did you click Yes/Allow/OK for your antivirus program to allow this?

KamilAnwar1 :

Try again, here's the new link

KamilAnwar1 :

If asked by your antivirus program or PC to allow it to run, select yes/allow/ok

Customer:

no, it vanishes too quickly!

KamilAnwar1 :

Please click the link below and run the downloaded program called TeamViewer

KamilAnwar1 :

On this program, you will see an ID and a Password

KamilAnwar1 :

Once it runs, send the id and password ***** me here

Customer:

this is just a grey screen

KamilAnwar1 :

Do you see the Teamviewer written on it?

Customer:

no, nothing

KamilAnwar1 :

Which anti virus are you running?

Customer:

webroot

KamilAnwar1 :

Can you disable it?

KamilAnwar1 :

temporarily

Customer:

no, cant see how

KamilAnwar1 :

Right Click on the Web Root Tray Icon by the clock and select Shutdown Protection

Customer:

done it

KamilAnwar1 :

Now please run the program by clicking the link below, after the program downloads run it. Then tell me the ID and Password ***** see on the program

Customer:

its not opening

KamilAnwar1 :

Did you click run?

Customer:

theres nothing on screen to click

KamilAnwar1 :

Hold the Ctrl key on your keyboard and Press J

KamilAnwar1 :

The downloads window will open

KamilAnwar1 :

from this window, click on the teamviewer file and run it

Customer: nothing happened
KamilAnwar1 :

Nothing happened when you clicked the teamviewerqs.exe file?

KamilAnwar1 :

OR nothing happened when you held ctrl + j?

Customer:

hooray - 667 237 370 password *****

KamilAnwar1 :

Thanks

KamilAnwar1 :

I think it ran, but you closed it?

KamilAnwar1 :

It must be kept open

KamilAnwar1 :

Can you redo the same process you did earlier to get the id and pass and do not close the program

Customer:

OK new password *****

KamilAnwar1 :

Issue has been fixed.

KamilAnwar1 and 6 other Email Specialists are ready to help you