Hello & Welcome to JustAnswer.
May i know which email client are you using to setup your emails?
May i remotely connect to your computer to troubleshoot the issue directly/
OK I use Windows 8.1
Please click the link below and run the program that is downloaded
Click the file support-logmeinrescue.exe
this tries to load but fails
Did you click Yes/Allow/OK for your antivirus program to allow this?
Try again, here's the new link
If asked by your antivirus program or PC to allow it to run, select yes/allow/ok
no, it vanishes too quickly!
Please click the link below and run the downloaded program called TeamViewer
On this program, you will see an ID and a Password
Once it runs, send the id and password ***** me here
this is just a grey screen
Do you see the Teamviewer written on it?
Which anti virus are you running?
Can you disable it?
no, cant see how
Right Click on the Web Root Tray Icon by the clock and select Shutdown Protection
Now please run the program by clicking the link below, after the program downloads run it. Then tell me the ID and Password ***** see on the program
its not opening
Did you click run?
theres nothing on screen to click
Hold the Ctrl key on your keyboard and Press J
The downloads window will open
from this window, click on the teamviewer file and run it
Nothing happened when you clicked the teamviewerqs.exe file?
OR nothing happened when you held ctrl + j?
hooray - 667 237 370 password *****
I think it ran, but you closed it?
It must be kept open
Can you redo the same process you did earlier to get the id and pass and do not close the program
OK new password *****
Issue has been fixed.