Hello and thank you for your question today.
My name is***** look forward to helping you today. May I ask, how the scanner is connected to your system? (usb, wifi, network, etc)
It is directly plugged into my computer via a usb connection shared with my canon pixma printer.
Yes but you will have to use my actual email address which is *****@******.*** which was was rejected originally on this problem. I forwarded my partners email address as an alternative.