Hello Brian! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://188.8.131.52:8040/?Session=77909350-56ec-4e37-a2ff-cbbf0c5af286Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
After saving the Elsinore/ScreenConnect program, make sure to open it in the Downloads folder in order to install it. (Press at the same time the two keys Windows and J on your keyboard in order to see the Downloads window, or click on Start, then click on your name / username, then open Downloads folder, then open the Elsinore / ScreenConnect file there.)
Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below.
It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,