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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have crashed my machine after many years with Mozilla. At

Customer Question

I have crashed my machine after many years with Mozilla. At the first attempt the machine asks for my password. Sadly I have no idea after so long. I am close to 78 years and desperate to get back to emailing. Please please make it possible
*****@******.***
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello ***** is*****
Welcome to Just Answer
To be clear its thunderbird asking for the Password ?
Customer: replied 3 years ago.

Hard to find more. after many years with Mozilla/thunderbird my machine was badly damaged and I need a new email arrangement. What I should have said earlier that I had the pasword so long, never looking at it, that I was now unable to use it. Sorry I didn't say it clearly. I have a new computer now and am desperate to get onto your email. I swear this is an honest case and I beg you to help me.

Expert:  James K. replied 3 years ago.
Can I remote onto your Machine and have a look at your problem
Remote means i can see your issue and fix this for you
Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times
If you wish i can send you the details to connect
Cheers James
Customer: replied 3 years ago.

By all means remote to my machine.

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=fe250bbf-4843-4448-91b0-a0296f768de0

Click the Link Above

Click the join button

A file will download

Click Run / OK / Allow if asked