Hi! I am A. Stevens here to help with your question.
I see you are having a problem sending an email with an attachment.
Can you please copy the return error message here?
I understand that.
But I need more information about your problem before I can give you an answer.
What kind of document are you trying to attach?
And do you know how big the file size is by chance?
Are you able to send emails to that email address without any attachments
Are you 100% sure that the email address is correct?
You're sending to an email address ending in @ntlworld.com?
I really would need to see the error message...
Can you copy & paste it here?
If you go to the message
Right click and "Select All"
Then right click "Copy"
and then come here to right click "paste"
can you get on a computer?
I would really need to see the error before I can give you an answer.
When i access this URL
I'm sorry please disregard the last message
I copied it accidentlly.
You will go to JustAnswer.com
and you will be able to find this questions agian.
OK would you be able to forward me the error message by email?
I have to put some spaces here to Just Answer does not blcok it
tientrang @ gmail.com
OK, I got it. let me take a look at it
I think you may have a problem with the email address?
It looks like you send to pg.a @ ntl.world.com
Is it supposed to be pg.a @ ntlworld.com?
There cannot be an extra dot in the email address
@ntl.world.com will not work..
That is not a valid email address
the address should be pg.a @ntlworld.com
looks like you have sent to pg.a @ntl . world . com
Well I would be happy to hold until you try to resend the new address.