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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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When I try to open my Thunderbird program I

Resolved Question:

When I try to open my Thunderbird program I get a message saying "Couldn't load XPCom. it's no good sending a email. I can't open it.

Submitted: 2 years ago.
Category: Email
Expert:  Mike the Mac Medic replied 2 years ago.
Mike the Mac Medic :

By undo do you mean uninstall? Are you using a Mac or Windows?

Expert:  Mike the Mac Medic replied 2 years ago.
Did you see my post?

By undo do you mean uninstall? Are you using a Mac or Windows?

Customer: replied 2 years ago.

I use windows. Sorry I'm slow, but I'm disabled.

Expert:  Mike the Mac Medic replied 2 years ago.
OK sorry I'm a Mac expert, I will opt out. Another expert wlll help you
Customer: replied 2 years ago.

By undo, I mean muve the compuer to a previous time.

Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Do you use Windows 7 or another Windows version?

Have you recently made any changes to your computer such as installing and uninstalling programs?
Customer: replied 2 years ago.

Hi, no I haven't made any chages.

Expert:  IT Miro replied 2 years ago.
OK.

I can provide some suggestions to you here so you can follow them, or I can remotely connect to your computer and check the problem myself, then solve it for you.

What would you prefer?
Customer: replied 2 years ago.

Yes, please remotely contact my computer and fix it. How long will it take?

Expert:  IT Miro replied 2 years ago.
It depends on the problem, but I should identify it and solve it within 30 minutes.

In order for me to connect, you need to download a remote desktop connection program to your computer and start it.

We can use TeamViewer to securely establish remote desktop connection and exchange information. You will be able to see everything I am doing on your computer and you can terminate the remote connection any time.

Please click on the link below to download TeamViewer QuickSupport program:
http://tinyurl.com/it-miro-teamviewer

Once you have downloaded it, start it and permit the connection. When started, the blue TeamViewer window will show you access numbers - Your ID and Password.

Send that information to me here so that I can securely connect to your computer. You can then minimize the TeamViewer window (do not exit it).

Thanks,
IT Miro
Expert:  IT Miro replied 2 years ago.
Were you able to follow the instructions to start TeamViewer?
Customer: replied 2 years ago.

Dear Sir,

I am very sorry, but I lost you and just could not find the web sight again. This morning a friend came. She fixed my problem. I can not beleive it. Thank you for your help yesterday..Please can you send me this website?

Expert:  IT Miro replied 2 years ago.
I am glad the problem is now resolved!

If you require any other assistance, you can go to www.justanswer.com and ask us any other question you might have.

Regards,
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
IT Miro and other Email Specialists are ready to help you

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