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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I can receive and open up my emails and attachments on my iPad

Customer Question

I can receive and open up my emails and attachments on my iPad but not on my laptop as it just says and shows the error sign. My provider talktalk asked me to contact you direct
Submitted: 3 years ago.
Category: Email
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer.

Can i remotely connect to your laptop to take a look at this issue directly?

Thanks
Customer: replied 3 years ago.
Yes I have spoken this morning with talktalk who said every think with them was ok
Expert:  KamilAnwar1 replied 3 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=443931

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 3 years ago.
Yes
Expert:  KamilAnwar1 replied 3 years ago.
Please follow instructions below:

Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=443931

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 3 years ago.
I click onto the program but nothing happens
Expert:  KamilAnwar1 replied 3 years ago.
Are you doing this from your laptop?
Customer: replied 3 years ago.
No as the internet explorer cannot display the webpage
Expert:  KamilAnwar1 replied 3 years ago.

Please go to www.logmein123.com

OR Click the link below:

www.logmein123.com

Type the code: 635833

Click Start Download

Click on the downloaded file, and Click Run.

If asked by system to allow the file to run, select "Yes/Allow/OK"
Customer: replied 3 years ago.
I have tried but it will not download
Expert:  KamilAnwar1 replied 3 years ago.

Please go to www.join.me

Click Start Meeting

Click on the downloaded file, join.me.exe and click run.

You will see 9 digits on top of your screen. i.e 123-456-789

Please reply with those 9 numbers here.

Thanks
Customer: replied 3 years ago.
Many thanks but nothing is happening.I need to go out urgently so will contact you on my return
Expert:  Mike the Mac Medic replied 3 years ago.
Who is your email provider?