Hello Michael! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1?
What happens when you go to the outlook.com website?Can we do a remote support session, so we can chat, and I will be able to help you directly?Edit: It looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,
PROBLEM NOW SOLVED. THANK YOU. M.J.G.
The problem is now solved. Thank you. M.J.G.