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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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Back again. Laptop Compaq Presario CQ56, printer HP 3050.

Customer Question

Back again. Laptop Compaq Presario CQ56, printer HP 3050. When on internet, I attempt to print out vital messages from, say, British Gas costings, with the screen showing the page, I press the "print" button, a message comes up "Printer error, try again" . A small print dialog box comes up top left of the screen with the instruction "print" high lighted in blue on which I click once. Printer produces sheet on which only the "Print error" box appears but if I receive a message from a relative, happened 1/2 hour ago, it prints out perfectly. What is this old duffer doing wrong. As you might have guessed, I'm not too brilliant with these devices, piloting Meteors and Canberras, mid last century more my forte.
Submitted: 3 years ago.
Category: Email
Expert:  Jason Jones replied 3 years ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.