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John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5154
Experience:  I have been in the IT industry for the past 10 years.
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I cannot see my emails. The tags at the bottom are blanked

Resolved Question:

I cannot see my emails. The tags at the bottom are blanked out.
***** *****
Submitted: 2 years ago.
Category: Email
Expert:  John replied 2 years ago.
John :

Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your email. I will try my best to help you.

John :

Sir/Ma’am thank you for joining the chat.
please provide the following details so that I can help you better

1.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
2.Which email service are you using just let me know the part after @ in your email id for example @ yahoo .com?
3.How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.

Customer:

aol.com

Customer:

I just click the read icon.

John :

OK which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other

Customer:

Windows Vista

John :

Which is the web browser you are using is it Internet explorer, Mozilla Firefox, Chrome or any other

Customer:

Chrome

John :

Thank you for the details.have you tried opening AOL emails in Internet explorer?

Customer:

No

John :

Can you check that now ?

John :

do you need help in opening AOL mail in internet explorer?

John :

did you check it on Internet explore?

Customer:

I have opened email in Internet explore. I can see my emails. Thanks very much. Unfortunately I am a pensioner and cannot afford to pay for a monthly membership at the moment.

John :

No need to take our membership.Do you want me to fix the aol email issue in Chrome ?

Customer:

Yes please

John :

May i remote access to your PC and check the issue you are facing directly. You can see what all i am doing in your PC. Let me know so that I can give you the link to do that.

Customer:

Yes

John :

Here is the tool to do remote support it’s called Team Viewer, to download it click on this link http://tinyurl.com/azwl8gu download and open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page. Closing the Team-viewer window will terminate the remote session too so please do not close Team-Viewer window after you give me the id and password.

Customer:

ID 747 050 915

Customer:

Password 4999

John :

sir you have close the team-viewer after you gave me the id and password,closing team-viewer will terminate the session too so please open it again and let me know the password ***** leave the team-viewer window opened.

John :

Sir do you want the Team-viewer link and details again

Customer:

4999

John :

sir the password ***** ***** can you please re-check it

Customer:

Now 9196

John :

OK one moment

John :

Sir if its asking for permission please accept it to continue

John :

The problem had been solved. Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

John, Email Support Specialist
Category: Email
Satisfied Customers: 5154
Experience: I have been in the IT industry for the past 10 years.
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