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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38230
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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*****@******.*** was my old email address. Now at btinternet,

Resolved Question:

*****@******.*** was my old email address. Now at btinternet, but the talktalk account has been on-going for at least a year. Thought it would have been closed down when I left talktalk. How do I access it? Can the old emails be moved to my current account with BT?
yours Chris Massie,
*****@******.***
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Christine! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. When was the last time you used your talktalk email account?

Thank you,

Customer: replied 3 years ago.

Over a year ago. Computer's mother board died last summer (2013). Was with BT by then. June 2013 approx

Expert:  Viet - Email Tech replied 3 years ago.

Unfortunately, like most email / internet service providers, TalkTalk terminates non-active accounts that have not been used for 90 days, so your talktalk email account & email messages had been deleted a long time ago. I'm sorry about that.

If you have any other computer question/issue, please let me know. Thank you,

Viet - Email Tech and other Email Specialists are ready to help you
Customer: replied 3 years ago.

So why have two emails gone into that account on 24 and 30 August 2014 from a friend in Scotland telling me of the death of an old school friend?

Expert:  Viet - Email Tech replied 3 years ago.
Sorry, do you mean you have been receiving email messages on the talktalk account all this year?

Thank you
Customer: replied 3 years ago.

I do not know. Therefore if I cannot access it from my computer, please close the account and if anyone sends emails into it - they will be returned to sender. Thanks .

Expert:  Viet - Email Tech replied 3 years ago.
Can you send an email message from your bt email address to your talktalk email address and see what happens? Thank you
Customer: replied 3 years ago.

Email sent to *****@******.*** - it went somewhere and has not pinged back yet.

Expert:  Viet - Email Tech replied 3 years ago.

Check your Spam/Junk email folder also.

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you

Customer: replied 3 years ago.

OK, but just bear in mind I am a silver surfer, semi technophobe.

Nothing in spam as yet

Expert:  Viet - Email Tech replied 3 years ago.
Thank you, ***** ***** on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=666d13fa-681b-40a7-aca8-a8abc3be2393

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Customer: replied 3 years ago.

I think I will just leave it all floating in the ether for 90 days at a time. Thank you for you help and do enjoy the rest of your shift.


 


Bye


 


Chris M

Expert:  Viet - Email Tech replied 3 years ago.
You're welcome. If you need to contact TalkTalk in the future, please go to

https://www.talktalk.co.uk/contactus

Thank you