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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have been trying to send 2 emails by BTInternet for two days

Customer Question

I have been trying to send 2 emails by BTInternet for two days but is going nowhere. My son suggests it is due to outlook . How can I get emails sent?
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Joan! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Did you try to send a large attachment file ?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

one email was to be sent to a number of addresses on BC

the other was just a reply mail to a

friend

I am on windows 7

remote support? OK

Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please do the following below in order to connect with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

We've been communicating, but it looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,

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