Hello Joy! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?
Are you able to sign in your bt email at the bt website http://www.bt.com/?If not, can you reset your password *****?Please let me know. Thank you,
we cannot reset
They say that the security information we are giving is wrong and that we only have one try left. Otherwise they suggest phoning them. Should we do that?
Since it looks like you do not remember all your info, then yes, please call:
, or chat online at at the BT website below:
Please let me know. Thank you,