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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37491
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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we have a message "Sending of password ***** not succeed. Mail

Customer Question

we have a message "Sending of password ***** not succeed. Mail server mail.btinternet.com responded: (#MBR1212) Incorrect username or password." It does not go on to say - if you have forgotten your password ***** create a new one." This means we cannot receive any emails. Please help.
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Joy! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Are you able to sign in your bt email at the bt website http://www.bt.com/?

If not, can you reset your password *****?

Please let me know. Thank you,

Customer: replied 2 years ago.

we cannot reset

Expert:  Viet - Email Tech replied 2 years ago.
What exactly happens when you reset at the website below?

https://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

Is there any error or message?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

They say that the security information we are giving is wrong and that we only have one try left. Otherwise they suggest phoning them. Should we do that?

Expert:  Viet - Email Tech replied 2 years ago.

Since it looks like you do not remember all your info, then yes, please call:

  • From a landline:0800(###) ###-####/strong>
  • From a mobile:0330(###) ###-####/strong>

, or chat online at at the BT website below:

https://bt.custhelp.com/app/chat/contact_chat/queue_id/332/c/5627,5634

Please let me know. Thank you,

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