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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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How to Removing virus from aol email account?

Resolved Question:

How to Removing virus from aol email
account?
Submitted: 2 years ago.
Category: Email
Expert:  KamilAnwar1 replied 2 years ago.
KamilAnwar1 :

Hello & Welcome to JustAnswer.

KamilAnwar1 :

Are you using AOL Desktop?

Customer:

Yes, however i had deleted the orignal email, and deleted it form my recently deleted items box, but when i send enails, i see more messages being sent out to others, obviously the virus is still either on my pc or in aol?

KamilAnwar1 :

So when you send e-mails are they not reaching others or are other people on your contacts telling you that they have received suspicious email from you?

Customer:

The email is getting to the recipient, but spammed emails are also being sent out, to email addresses not in my email library

KamilAnwar1 :

Can i remote in to your computer to troubleshoot this and see what is happening?

Customer:

yes,

KamilAnwar1 :

please click the link below and run the downloaded files

KamilAnwar1 :

Please open the downloaded file, called support-logmeinrescue.exe

KamilAnwar1 :

click run/yes/allow/ok if asked

Customer:

Logmeinrescue says it needs to be downloaded again...

KamilAnwar1 :

Okay. here is the new link

KamilAnwar1 :

Please click the OK button when you see it.

Customer:

thank you for your excellent service, bets wis

Customer:

Best Wishes Martin Wedd

KamilAnwar1 and other Email Specialists are ready to help you