How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Frederick S Your Own Question

Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

I became a Sky broadband cystomer a year ago but didn't change

Customer Question

I became a Sky broadband cystomer a year ago but didn't change over my email account from Virginmedia. Now I've received an email from Virgin saying they are going to cut me off. Of course I would much prefer to have 'sky' in my email address but how do I change over? I have four accounts:
Maryturner111@
tipsagency@
y.elghar@
Plus another account that receives all emails.
Submitted: 2 years ago.
Category: Email
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.

If i understood right, you have 4 e-mail accounts on which you receive e-mail and because you are no longer virgin's customer, they are going to deactivate your e-mail. You would like to change your e-mail address? Are all 4 with virgin?


Optional Remote Connect Service - Quick Resolution

Would you like me to remotely connect to your computer and do the new e-mail setup - The remote service will be an additional service for $44 but will allow me direct access to work on your issue. (while you watch on your screen).

If you do not need the remote service, then simply provide me the requested information above. If you need remote service reply me with the words "i want remote".


Thanks
Customer: replied 2 years ago.

Dear Kamil


 


Can we get the money situation sorted out first. I do not wish to pay more than the £35 I agreed to pay to sort out my one problem. I do not want any other help. can you please confirm that I am not signed up for any other payment.


 


Thanks,


Mary

Expert:  KamilAnwar1 replied 2 years ago.
Hi Mary

I am a tech only, do not know if you subscribed to anything.

However, the amount you paid for asking this question is displayed on your question.

Remote service is optional, you take it for a quicker and better resolution to your problems. Otherwise, for the amount you paid, you will be assisted in the question/answer mode.

Hope that clears.
Expert:  KamilAnwar1 replied 2 years ago.
You can find out about subscription and billing by emailing [email protected]
Customer: replied 2 years ago.
Relist: Other.
KAMIL ASKED ME TO CONFIRM THAT MY FOUR EMAIL ACCOUNTS ARE WITH VIRGIN. I CONFIRMED THAT THEY ARE BUT I HAVE NOT HEARD FROM HIM AGAIN.
Expert:  KamilAnwar1 replied 2 years ago.
You need to reply to me here, i did not receive any response.

Are all 4 accounts going to be closed?

You'r options are as follows:

Create a new account, that could be sky or gmail, with sky you will then have to stay with sky, and run into this problem again when you switch in future, so i prefer gmail.

Then, import all emails from all 4 accounts into Gmail, until it is closed and notify all contacts to send emails to your 1 Gmail Account.

Would you like to go ahead with this setting?

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Last | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    355
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
 
 
 

Related Email Questions