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Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Have you tried to reset your hotmail account password ***** the website https://account.live.com/ResetPassword.aspx?What's the model of your tablet? Does it have Android, Windows, Mac, etc.?Do you also have a windows or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,