How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38189
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now

my laptop failed to start up, and I had to reinstall windows

Resolved Question:

my laptop failed to start up, and I had to reinstall windows 7. Everything is ok except that I have no email account, how do I get my email account back and with all the emails that are on the account.
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Have you tried to reset your email account password?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I use virgin media although my email address is @ntlworld.com

I have not tried to reset my password.

Expert:  Viet - Email Tech replied 3 years ago.
Thank you. Can we do a remote session, so we can chat, and I will be able to fix your email directly on your computer together with you?

Please reply at the box below. Thank you
Customer: replied 3 years ago.

Remote session would be ok

Expert:  Viet - Email Tech replied 3 years ago.
Thank you. Please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=9eec58be-433f-423c-9935-7ddbaf3fdbae

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Email Tech and 2 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 3 years ago.

Working on issue. Thank you,

Expert:  Viet - Email Tech replied 3 years ago.

Per our conversation, please get back to me at 10AM to continue. Thank you,

Expert:  Viet - Email Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Thank you very much for your patience.

http://www.justanswer.co.uk/computer/expert-itstuff/