Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you .
Sir/Ma'am is this problem happening on your computer?
Sir/Ma'am thank you for joining the chat.Is this problem happening on your computer?
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Sir/Ma'am could you please reply to my above question so that i can help you futher
Sir i am checking whether you still need help with your email issue if so please answer my above question.if you do not need any help please let me know so that i can request to close this question.Sincerely,John