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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5211
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I AM NOT RECEIVING ANY HOTMAIL MESSAGES. THE WHEEL IKON NEVER

Resolved Question:

I AM NOT RECEIVING ANY HOTMAIL MESSAGES. THE WHEEL IKON NEVER STOPS. DOES
THAT MEAN THERE ARE MESSAGES WAITING?
Submitted: 2 years ago.
Category: Email
Expert:  KamilAnwar1 replied 2 years ago.
KamilAnwar1 :

Hello & Welcome to JustAnswer.

KamilAnwar1 :

Which e-mail client are you using?

KamilAnwar1 :

May i remotely connect to your PC to take a look at the issue directly and help you to fix it?

Customer:

are you asking me for the e-mail address I write to?

KamilAnwar1 :

I am asking how do you access hotmail?

KamilAnwar1 :

Can i connect to your computer to take a look at the issue directly?

Customer:

I WRITE E-MAILS TO A FRIEND WHO IS TRAVELLING AT PRESENT.

KamilAnwar1 :

May i remotely connect to your PC?

Customer:

OK. SORRY I AM RATHER IGNORANT ABOUT MY MACBOOK CAPABILITIES.

KamilAnwar1 :

Please click the link below, after you click it a program will be downloaded. The name of the downloaded program is support-logmeinrescue, double click on it and open this program

KamilAnwar1 :

https://secure.logmeinrescue.com/R?i=2&Code=700869

Customer:

ARE YOU STILL THERE?

KamilAnwar1 :

Yes, i am waiting for you to open the downloaded program.

KamilAnwar1 :

On your browser, there is a button called window on top, if you click it you will see downloads option in it.

KamilAnwar1 :

click on the downloads option, a list of downloads will open, double click the support-logmeinrescue file

Customer:

I THOUGHT I HAD BY DOUBLE CLICKING AS YOU ASKED.

KamilAnwar1 :

no, you have only downloaded it not opened it

KamilAnwar1 :

On your browser, there is a button called window on top, if you click it you will see downloads option in it.

KamilAnwar1 :

click on the downloads option, a list of downloads will open, double click the support-logmeinrescue file

Customer:

SORRY WHERE IS MY BROWSER

KamilAnwar1 :

It is the one you are using to talk to me

KamilAnwar1 :

can you see a small arrow on the top right side

KamilAnwar1 :

Full Size Image

KamilAnwar1 :

like this in the picture?

Customer:

DEAR KAMIL, I THINK I'LL LEAVE IT. I AM SURE YOU COULD HELP BUT I AM SIMPLY TOO INEXPERIENCED

KamilAnwar1 :

Do you wanna try again, i'm not giving up yet.

Customer:

TO FOLLOW YOU INSTRUCTIONS. JUST TELL ME WHY THAT WHEEL IS WHIRLING LIKE CRAZY.

KamilAnwar1 :

It appears to me that the wheel is in sync with hotmail.

KamilAnwar1 :

And is stucked.

KamilAnwar1 :

So i would recommend deleting and re-adding hotmail account to mac mail client.

KamilAnwar1 :

Before deleting and -readding- closing mac mail and re-open it.

KamilAnwar1 :

If reopening doesn't fixes the issue, then deleting and re-adding the account will.

Customer:

WELL, IT DOESN'T MATTER. I USUALLY USE BT ANYWAY.

KamilAnwar1 :

Alright, i think you do not need to use hotmail then if you are already on BT.

KamilAnwar1 :

Because the recipient will be confused where to reply you if you are sending him mails from hotmail but in actual using BT.

Customer:

THANK YOU. I SHALL USE JUST ANSWER AGAIN. IT'S A GOOD SERVICE FOR PEOPLE LIKE ME.

Customer:

BYE KAMIL

KamilAnwar1 :

You're Welcome - Looking forward to serve you again in future. Take Care :)

KamilAnwar1 and 4 other Email Specialists are ready to help you