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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I use BT.Yahoo email. Recently I found I was unable to upload

Resolved Question:

I use BT.Yahoo email. Recently I found I was unable to upload a file from My Documents to attach to an email The attachment appears in the body of the text, showing that it is downloading, but it does not end. I checked the size of the file, and this is well within the limits set for such attachments.
Submitted: 2 years ago.
Category: Email
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can i Remote on and have a Look

Remote means A Screensharing Session and fix this for you

its fully secure and built into the JustAnswer Website

If you wish I can send you a link to connect

Cheers James
Customer: replied 2 years ago.

ok

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=e8ea0b68-04b1-45e8-a163-018f15c646ba

Click the Link Above

Click the Green I Agree Button

Click RUN/OK/YES if asked

Let me know any Issues
Customer: replied 2 years ago.
Your system would not accept my primary email so I had to use my wife's to get through.
Expert:  James K. replied 2 years ago.
thats fine

http://www.justanswer.com/remotedesktop/join.aspx?Session=e8ea0b68-04b1-45e8-a163-018f15c646ba


Click the Link Above

Click the Green I Agree Button

Click RUN/OK/YES if asked

Let me know any Issues
Expert:  James K. replied 2 years ago.
Ok Let me know how it gose now?
Customer: replied 2 years ago.

This has happened again to my main desktop

Expert:  James K. replied 2 years ago.
let me know when ready for a remote session
Customer: replied 2 years ago.

The situation described above has happened again

Customer: replied 2 years ago.

The problem is with my second email account, as last time. I am ready for you to access and share the desktop to fix it

Customer: replied 2 years ago.

still waiting,

Customer: replied 2 years ago.

Do I reset the browser?

Expert:  James K. replied 2 years ago.
Yes i am here

Have you reset internet Explorer ?
Customer: replied 2 years ago.

Yes I remembered what you did last time, seems my browser is unstable?

Whilst you are on, I have had difficulties with the start up screen when logging on. The whole thing goes to a complete mess or mass of merged colours and a type of x-ray effect, making it difficult and almost impossible to work with. I opened Display at Control Panel, and clicked on the troubleshooter for Aero and transparency(?) which cleared up this on the screen, leaving me with the following messages:

DESKTOP WINDOW MANAGER DISABLED

COLOR DEPTH SET TOO LOW (which was ticked as cleared)

Any advice as to how I address the problem as each time I close down, and restart I have to go through the same troubleshooting process.

Expert:  James K. replied 2 years ago.
Do you have Firefox installed ?
Have you tested in Firefox ? if you have the Same issue.
Sounds like a service is disabled -
Have you tried a system Restore ?
Customer: replied 2 years ago.

If I try a restore, will I lose much data etc?

Expert:  James K. replied 2 years ago.
you wont lose any with a systen restore sorry for the delay my internet was down !
Customer: replied 2 years ago.

okay what do I do?

Expert:  James K. replied 2 years ago.
Click start

type system restore in the serach box

click the system Restor Icon

A box will open

click show all Restore points

then choose a date when all was ok

Then let it restore

Cheers James

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