Hello Jill! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes to remote. The e-mail I have used for years until now is Apple Mail. Since that is no longer working - on imac or Mac book i am using gmail
Thank you. Please click on the website below:
, then allow the Elsinore.ScreenConnect program to download / run when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
Please reply at the box below. Thank you,
When I click the joinme logo, I am told that it is flawed . I have also had the response that I should move it to the desktop. I am stuck.
Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,
Working on issue.
Edit: Via remote support, we created a case ID number; please call Apple whenever you can. Please let me know if there is still any issue. Thank you,