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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37478
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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An Apple problem! Last Sunday evening, my e-mail i/d and passwords

Resolved Question:

An Apple problem! Last Sunday evening, my e-mail i/d and passwords stopped working. When I kept trying, I was told that my account was being locked as a security measure.
I tried to reset the password ***** the security questions but was told my answers were wrong. I do know my date of birth!
When I googled, I saw that several people had the same problem a couple of years back so I was relieved that it's not just me!
Meanwhile I can't get at any e-mails. Help, please
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Jill! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Yes to remote. The e-mail I have used for years until now is Apple Mail. Since that is no longer working - on imac or Mac book i am using gmail

Expert:  Viet - Email Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=a8f5359b-90ca-4381-bf7f-45980871b2b3&Type=Java

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Viet - Email Tech and 2 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please click on the website below:

http://tinyurl.com/lzctsjr

, then allow the Elsinore.ScreenConnect program to download / run when prompted.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

Expert:  Viet - Email Tech replied 2 years ago.
  1. If it does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

When I click the joinme logo, I am told that it is flawed . I have also had the response that I should move it to the desktop. I am stuck.

Expert:  Viet - Email Tech replied 2 years ago.
I'm sorry. You are on a Mac computer right?

  1. Can you please click on the website below:
    http://www.teamviewer.com/)
  2. , then download / run the file called TeamViewer...
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,

Customer: replied 2 years ago.

XXXXXX XXXXXXXX

Expert:  Viet - Email Tech replied 2 years ago.

Working on issue.

Edit: Via remote support, we created a case ID number; please call Apple whenever you can. Please let me know if there is still any issue. Thank you,

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