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Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4865
Experience:  Certified Email Expert with over 10 years experience.
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Cant get into my yahhoo account as I have lost my security

Customer Question

Cant get into my yahhoo account as I have lost my security question
Submitted: 2 years ago.
Category: Email
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you.

Did your password ***** stop working for no reason or did you forget it?

Was your only option to be able to reset the security question and it kept telling you that it is wrong?

At this time do you have another email account which you do have access to?

Please let me know so I can further assist.
Thank you,
Chris
Customer: replied 2 years ago.
For got my password
Expert:  Chris L. replied 2 years ago.
Ok this can be a very difficult process of if you cannot reset the password ***** you did not keep your recovery options up to date.

What you need to do is fill out a special form with yahoo to try and get back into the account.

First go to the following link:
http://help.yahoo.com/l/us/yahoo/edit/cctop10/online_help.html

Next click Password ***** SIgn In

In the Next Box click Problems Using Direct Link

In the next box click Email US.

Fill out the email form and yahoo will get back to you.

If you are using a windows computer and did have the password ***** on the computer at one point I may be able to recover it from that. If you think this is too difficult and would like me to connect to your computer and do it for you click the get extra help button. I cannot promise I can get you back in your account though because we will still have to deal with yahoo. If you do not need extra help you can always reply to me to continue the discussion if you have follow up questions.

Thank you,
Chris
Customer: replied 2 years ago.
On I pad fill out form told them to sent e mail to [email protected] .com
Expert:  Chris L. replied 2 years ago.
Ok do you have access to the account you told them to email you at?
Customer: replied 2 years ago.
Yes this is on I pad but not had reply yet
Expert:  Chris L. replied 2 years ago.

Ok it can take them quite awhile to reply so do not expect a reply immediately. Yahoo has hundreds of millions of users so it takes them awhile to reply to these messages.

Just keep an eye on that email for any email from yahoo with instructions. Hopefully they will just send you a link to reset your password.

If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated. You can always return to this page to talk with me any time if you need more help.

Thanks,
Chris

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