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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36462
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My Canon Pixma MG3250 has ceased to print any figures on Safari.

Resolved Question:

My Canon Pixma MG3250 has ceased to print any figures on Safari. I cannot get my bank statements printed nor can my husband. All the headings print but not the subject matter e.g. sums!
I have to get an urgent flight out of the country sometime this week and obviously need tickets, boarding pass etc. off my iMac computer.
I spent 2 hours on the phone to Apple and they have finally decided the printer is the culprit.
Is there some system which has switched itself to not print anything secure??
Please help. This is an emergency really!
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Anne! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you still able to print anything else fine, such as a document, a picture, a different web page.

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

It appears only to occur on Safari. I can print emails,colour pix etc. We have been away for 2 weeks and the machine has been turned off. This is the first use of it since our return.

Expert:  Viet - Email Tech replied 2 years ago.
Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Thank you
Customer: replied 2 years ago.

I keep replying in the affirmative only to get this page again. Is it getting through

Expert:  Viet - Email Tech replied 2 years ago.
Sorry. Please accept the remote support offer, then please click on the website below in order to connect with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Viet - Email Tech, Other
Category: Email
Satisfied Customers: 36462
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Viet - Email Tech and 2 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 2 years ago.
Thank you; please click on the website below in order to connect with me:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

when I click on the above website, I am left with a blank page. No files, numbers or anything. Whats this private contact ub

nderneath?

Expert:  Viet - Email Tech replied 2 years ago.
Sorry, click on Windows menu at the top in Safari, then click on Downloads, then do you see the join.me item you can open to install it?

If you don't see it, click on the website below:

http://www.join.me/

, then there, click on start meeting to download and install the join.me application , then tell me the 9 digit numbers in it.

Thank you
Customer: replied 2 years ago.

When I go on start meeting it just says already started and there is no join.me app. I do not have adobe flash on this computer

Expert:  Viet - Email Tech replied 2 years ago.
At the bottom on the Dock, do you see the join me item? If yes, please open it to see the 9 digit numbers. (click on start in join me application if needed.) Thank you
Customer: replied 2 years ago.

603-526-501 are these the numbers. All I have is a little black screen with a load of symbols. No instructions.

Expert:  Viet - Email Tech replied 2 years ago.
Got it. Now, click on the join me item at the bottom on the Dock again, then click on Yes. Thank you
Customer: replied 2 years ago.

I have changed the black ink cartridge and it is now working properly, but I am very disappointed that Canon do not give warning of low ink. I have not experienced this with other makes of printer. All these hours wasted!!

Thank you for your help

Expert:  Viet - Email Tech replied 2 years ago.

You're welcome. Great. I'm sorry about that. Sometimes, a cartridge goes bad (not at the point of low ink), and the printer does not know about it; this can happen with any printer model. If you need help with anything else, please let me know any time. Thank you very much for your patience.

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