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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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can receave email but cannot send when using mac mail, but

Resolved Question:

can receave email but cannot send when using mac mail, but can send using webmail. Talk talk say all settings are correct. Mick

Works on iPad mini

Submitted: 2 years ago.
Category: Email
Expert:  IT Miro replied 2 years ago.

Hello! I am IT Miro and I will assist you on this question.


Have you made any changes to your computer or Mac Mail recently?
Customer: replied 2 years ago.

no

Expert:  IT Miro replied 2 years ago.
OK.

Probably, the current e-mail settings in Mac Mail needs to be changed. To solve this problem quickly, I would like to start remote desktop assistance to your computer so that I can see the problem myself and solve it.

Would you like me to do that?
Customer: replied 2 years ago.

yes please

Expert:  IT Miro replied 2 years ago.
In order for me to connect, you need to download a remote desktop connection program to your computer and start it.

We can use TeamViewer to securely establish remote desktop connection and exchange information. You will be able to see everything I am doing on your computer and you can terminate the remote connection any time.

Please click on the link below to download TeamViewer QuickSupport:

http://connect.teamviewer.com/v9

Once you have downloaded it, start it and permit the connection. When started, the blue TeamViewer window will show you access numbers - Your ID and Password.

Send that information to me here so that I can securely connect to your computer. You can then minimize the TeamViewer window (do not exit it).

Thanks,
IT Miro
Customer: replied 2 years ago.

120 245 371

q1q91f

Mick

Expert:  IT Miro replied 2 years ago.
I have connected.
Expert:  IT Miro replied 2 years ago.
The issue has been successfully resolved via remote assistance!

If you ever need any other assistance, you can always request me on this link:

http://www.justanswer.co.uk/computer/expert-it-miro

Here you can rate my assistance (required) - click on the smiley face and then click SUBMIT.

Thanks!
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
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