Sorry for the delay - I am a bit of a novice at this game. Have tried what you say to the best of my knowledge but still the problem is there.
I have now but still the same.
Sorry, this still has not made any difference. Is there anything else to try please?
A few days ago there was a paper jam but the sheet came out intact and there is no sign of anything now. Yes, have checked for any other objects and cleared the print queue. Looks as though I may have to get someone in to look at the printer do you think.