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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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just had laptop rebuilt, have re downloaded Thunderbird but

Customer Question

just had laptop rebuilt, have re downloaded Thunderbird but it is so long since I first set it up I cannot remember userid or p/w - Thunderbird recognizes my email - is there any way round this?
Submitted: 2 years ago.
Category: Email
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can i Remote onto your machien and fix the issue at no extra cost

I can send you a link to Connect that means we can Screen Share and I

Can see and fix your issue.

Its Fully Secure and built into the JustAnswer System Let me Know and Will

Send details on how to connect

Cheers James
Customer: replied 2 years ago.

OK

Expert:  James K. replied 2 years ago.
http://www.justanswer.com/remotedesktop/join.aspx?Session=4392dccc-8c9e-443f-9d66-64d30bb5c735

Click the Link above A page Will open

1 Click the Green I agree Button

2 A file will Download Called Screenconnect .exe

3 Run the File

Click Run/OK/Yes if asked
Expert:  James K. replied 2 years ago.
Remote Fix Cheers James
Expert:  James K. replied 2 years ago.
Remote fix cheers James
James K. and 3 other Email Specialists are ready to help you
Customer: replied 2 years ago.

Thanks for your help

Expert:  James K. replied 2 years ago.
Anytime

Ask for JAMES K if you have More questions
Customer: replied 2 years ago.

James - just realised I've lost all my contacts - can anything be done about that?

Expert:  James K. replied 2 years ago.
Stored in the thundbird folder

if you have a a back up yes same as emails i am afraid