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For 6 days I have been unable to receive incoming e-mail. I can send outgoing mail . We have installed your help software and followed instructions but still no in mail At the same time my telephone ceased receiving calls though I could make outgoing calls. The telephone has now been repaired (the fault was in the local exchange) Janet XXXXXX XXXXXXX
I am using bt internet and bt live mail
willing to pay £10 for remote access. But the man helping me yesterday maintained that the problem could not lie in my hub or computer since I could send outgoing mail satisfactorily. He considered the fault must lie with my server.
I appreciate that you have sent a number of e-mails concerning my problem but I kept repeating information over a period of 1 hour up to 10.30am on 13November when I finally had to leave my computer for other commitments without receiving a solution from you.
When I returned late pm on 13th there was nothing on the computer to indicate that you were still in contact so in some desperation I summoned help from a local expert. We considered 'just answer' to have been unsatisfactory as a way of solving the problem in my particular case.
He recommended that I should seek a refund of any charges with which my credit card has already been debited and furthermore, that I should seek your confirmation that I will not be charged any further fees.
My expert eventually gained access to incoming e-mail by changing the way I obtain access to my mail (tho I lost that sent over the previous 6 days).
It is because of his help that I have now been able to see your e-mails of 13/11/2014-23.15 Although your help is no longer needed would you please provide the confirmation concerning charges requested above.
Thank you janet XXXXXX XXXXXXX