How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

Why cant I open some e mails

Customer Question

Why cant I open some e mails
Submitted: 3 years ago.
Category: Email
Expert:  Jason Jones replied 3 years ago.
Hello,
I have a question or two to ask before we can begin.

Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?
Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?
Customer: replied 3 years ago.

talktalk is my provider. I use outlook to access

Expert:  Jason Jones replied 3 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 3 years ago.

yes no problem

Expert:  Jason Jones replied 3 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.JasonFixedIt.com/paul
Customer: replied 3 years ago.

I will have to log off in 30 minutes

Expert:  Jason Jones replied 3 years ago.
Are you having any problems with running that remote application after it is downloaded?
Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?
Customer: replied 3 years ago.

nothing seems to be happening, I'm running outlook express

Expert:  Jason Jones replied 3 years ago.
- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.
Thank you.
Customer: replied 3 years ago.

I have tried and nothing happens I have to switch off now and go to work please allow me control so I can turn off

Expert:  Jason Jones replied 3 years ago.
Thank you.
Please, let me know when you are ready to continue.