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Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4864
Experience:  Certified Email Expert with over 10 years experience.
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MY wife cannot access her email account. *****@******.*** How

Customer Question

MY wife cannot access her email account. *****@******.***
How can we get an answer
Submitted: 2 years ago.
Category: Email
Expert:  Chris L. replied 2 years ago.
Hello my name is ***** ***** I will be happy to assist you.

For privacy reasons email addressees are blocked out on this site so what you typed shows up to me as***@******.***

Can you please retype the email address that you need to have access to and this time do not type the @symbol. Type it like this someoneATsomething.com

Is your wife unable to access the account because she forgot her password?

Please let me know so I can further assist.
Thank you,
Chris
Customer: replied 2 years ago.

She has not forgotten her password,

Expert:  Chris L. replied 2 years ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.


Remote support can save a lot of time if you are not comfortable performing repairs yourself.


I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.


Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.


If you want remote click get extra help. If not simply reply to me.


Thanks,

Chris

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