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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37491
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Although (following a scam) my e-mail account

Customer Question

Although (following a scam) my e-mail account was un-blocked after a password ***** it froze again after I entered my own password ***** My last message arrived on Friday morning 14 November. I did manage to 'send' one the following day, although I acknowledge that it might have been recorded and not sent (it has not been possible to check). I do know that two members of my family have sent e-mails during the period which are not registered here. I would be grateful if someone would unblock my account for which I pay a considerable amount. Although I am registered as having been a customer since 2000, I actually joined at the outset (when America on Line was formed), and was one of the original members of the United Nations on-line protocol researchers before that. As ever, Donald XXXXXXX

Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Don! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I have xp on this machine.

I am getting fairly exasperated by this exchange as I need my account to be unblocked immediately and have another place to go.

Frankly after years of loyalty I did not expect to be charged for this exercise.

Don

Expert:  Viet - Email Tech replied 2 years ago.

I'm sorry. I'm an independent computer support technician; I'm not affiliated with AOL, but I can fix your AOL email account and any other computer issue.

Do you have a free or paid AOL email account?

Please let me know if you'd like me to fix your email account; we guarantee our service. Thank you

Customer: replied 2 years ago.

I have a paid account AND have paid your up-front fee.

I would like my account fixed immediately please but can spend no more time on-line now.

Thanks in advance

Expert:  Viet - Email Tech replied 2 years ago.
I'm sorry; if you have time now, I can connect remotely to your computer and fix your email account issue directly on your computer right now. If you don't have time now, then we can continue later. Thank you
Customer: replied 2 years ago.

No time now, thanks.

I'll think about your offer, meanwhile. As I'll be signing-off in a few minutes, please tell me how to resume the conversation.

Expert:  Viet - Email Tech replied 2 years ago.
You're welcome. You can bookmark this web page in order to get back to me later. In about how many minutes or hours can you get back to me? Thank you
Customer: replied 2 years ago.

Probably three hours. Thanks.

Expert:  Viet - Email Tech replied 2 years ago.

You're welcome. OK, please reply back whenever you can to continue. Thank you,

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