How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 35280
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now

Although (following a scam) my e-mail account

Customer Question

Although (following a scam) my e-mail account was un-blocked after a password ***** it froze again after I entered my own password ***** My last message arrived on Friday morning 14 November. I did manage to 'send' one the following day, although I acknowledge that it might have been recorded and not sent (it has not been possible to check). I do know that two members of my family have sent e-mails during the period which are not registered here. I would be grateful if someone would unblock my account for which I pay a considerable amount. Although I am registered as having been a customer since 2000, I actually joined at the outset (when America on Line was formed), and was one of the original members of the United Nations on-line protocol researchers before that. As ever, Donald XXXXXXX

Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Don! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I have xp on this machine.

I am getting fairly exasperated by this exchange as I need my account to be unblocked immediately and have another place to go.

Frankly after years of loyalty I did not expect to be charged for this exercise.

Don

Expert:  Viet - Email Tech replied 2 years ago.

I'm sorry. I'm an independent computer support technician; I'm not affiliated with AOL, but I can fix your AOL email account and any other computer issue.

Do you have a free or paid AOL email account?

Please let me know if you'd like me to fix your email account; we guarantee our service. Thank you

Customer: replied 2 years ago.

I have a paid account AND have paid your up-front fee.

I would like my account fixed immediately please but can spend no more time on-line now.

Thanks in advance

Expert:  Viet - Email Tech replied 2 years ago.
I'm sorry; if you have time now, I can connect remotely to your computer and fix your email account issue directly on your computer right now. If you don't have time now, then we can continue later. Thank you
Customer: replied 2 years ago.

No time now, thanks.

I'll think about your offer, meanwhile. As I'll be signing-off in a few minutes, please tell me how to resume the conversation.

Expert:  Viet - Email Tech replied 2 years ago.
You're welcome. You can bookmark this web page in order to get back to me later. In about how many minutes or hours can you get back to me? Thank you
Customer: replied 2 years ago.

Probably three hours. Thanks.

Expert:  Viet - Email Tech replied 2 years ago.

You're welcome. OK, please reply back whenever you can to continue. Thank you,

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Last | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    355
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
 
 
 

Related Email Questions