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Although (following a scam) my e-mail account was un-blocked after a password ***** it froze again after I entered my own password ***** My last message arrived on Friday morning 14 November. I did manage to 'send' one the following day, although I acknowledge that it might have been recorded and not sent (it has not been possible to check). I do know that two members of my family have sent e-mails during the period which are not registered here. I would be grateful if someone would unblock my account for which I pay a considerable amount. Although I am registered as having been a customer since 2000, I actually joined at the outset (when America on Line was formed), and was one of the original members of the United Nations on-line protocol researchers before that. As ever, Donald XXXXXXX
Hello Don! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Is there any error or message?Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote support session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I have xp on this machine.
I am getting fairly exasperated by this exchange as I need my account to be unblocked immediately and have another place to go.
Frankly after years of loyalty I did not expect to be charged for this exercise.
I'm sorry. I'm an independent computer support technician; I'm not affiliated with AOL, but I can fix your AOL email account and any other computer issue.Do you have a free or paid AOL email account?Please let me know if you'd like me to fix your email account; we guarantee our service. Thank you
I have a paid account AND have paid your up-front fee.
I would like my account fixed immediately please but can spend no more time on-line now.
Thanks in advance
No time now, thanks.
I'll think about your offer, meanwhile. As I'll be signing-off in a few minutes, please tell me how to resume the conversation.
Probably three hours. Thanks.
You're welcome. OK, please reply back whenever you can to continue. Thank you,