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Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I cannot find and read my email, have transferred from bt to

Resolved Question:

I cannot find and read my email, have transferred from bt to sky recently and missed a step probably.
Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.

Are you forwarding your emails from your BT account to your Sky account now?

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Keep me posted.
Customer: replied 2 years ago.

It wld help to use remote - but am concerned at monthly charge?

Expert:  Bryan replied 2 years ago.
Please rest assured; this will just be a one-time fee, and ONLY IF your issue is resolved.

Let's get started with the remote session now. Are you using Internet Explorer, Safari, Firefox or Chrome as your browser?

Keep me posted.
Customer: replied 2 years ago.

Oh, good, am a total novice re computers...am using Explorer.

Expert:  Bryan replied 2 years ago.
No issues. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=a48d2009-ce1f-40dc-ac4d-cc073f12c5ad

Join the session, then an 'Elsinore Screen Connect' file will be downloaded.

OPEN/RUN the file from your downloads (at the bottom of your browser window) - and I'll be connected.

PS - If we are not connected in five minutes, please reply back to me below.
Expert:  Bryan replied 2 years ago.
Your issue has now been resolved through the remote session.

You may just rate my service by clicking on one of the faces below.

Thank you, ***** ***** a great day ahead!
Bryan and other Email Specialists are ready to help you