How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11713
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
12615041
Type Your Email Question Here...
Bryan is online now

I am suddenly unable to open or view incoming e-mails. Any

Customer Question

I am suddenly unable to open or view incoming e-mails. Any advice please?
Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.

Are you using any email program, e.g. Outlook, Windows Live Mail, to access your emails?

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Keep me posted.
Customer: replied 2 years ago.

Please do! We're in our sixties and not terribly au fait with technology!

Expert:  Bryan replied 2 years ago.
No issues, let's get started with the remote session now. Are you using Internet Explorer, Safari, Chrome or Firefox as your browser?

Keep me posted.
Customer: replied 2 years ago.

I think I was using Chrome...sorry for the lack of certainty!

Expert:  Bryan replied 2 years ago.
No problem. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=18076477-8d7c-4c5d-af2e-ac945a8635c9

Join the session, then download the remote tool - an 'Elsinore Screen Connect' file will be downloaded.

OPEN/RUN the file from your downloads (at the very bottom of your Chrome window) - and I'll be connected.

PS - If we are not connected in five minutes, please reply back to me below.
Expert:  Bryan replied 2 years ago.
Your issue has now been resolved through the remote session.

You may just rate my service by clicking on one of the faces below.

Thank you, ***** ***** a great day ahead!
Bryan and other Email Specialists are ready to help you
Expert:  Bryan replied 2 years ago.
Thank you so much for the generous bonus; I really appreciate it. :)

Take care, and have a great day ahead!