How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4864
Experience:  Certified Email Expert with over 10 years experience.
Type Your Email Question Here...
Chris L. is online now

my name is***** im trying to get my Microsoft

Resolved Question:

my name is***** im trying to get my Microsoft account going having trouble remembering what email address and password ***** use my email address is *****@******.*** please confirm if this the I use and give me a hint or tel me my pass word I used. thanks mike XXXXX

Submitted: 2 years ago.
Category: Email
Expert:  Chris L. replied 2 years ago.
Hello Michael my name is ***** ***** I will be happy to assist you.

Have you tried resetting your password ***** this time? If so tell me what happened if you tried or if you just do not know how.

Customer: replied 2 years ago.

high not very good on computers.ive just paid 26pounds

to just answer and got no where all I want to is what email address I used on my Microsoft acc and password.i think I used *****@******.*** not sure which password *****

could be any of five.mike

Expert:  Chris L. replied 2 years ago.
Ok you need to understand that no one can just tell you your password. That is not how it works. I can help you though.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and fix the issue if possible.

Remote support can save a lot of time if you are not comfortable performing repairs yourself.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps for repair.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you

making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.


Customer: replied 2 years ago.

Thanks Chris

I cant afford any more money at this time but wouid still like your help.


Expert:  Chris L. replied 2 years ago.

I understand. I will do the remote support session for you at no extra charge, how does that sound?

I just think that it will save a lot of time if I just connect to your computer and try and do it for you.
Customer: replied 2 years ago.


what you what do I do now

Expert:  Chris L. replied 2 years ago.
Please click HERE and then click agree.

Next download and run the connection utility.

This should only take a minute or two so if it seems to be taking longer or you dont know what to do reply back.
Chris L. and other Email Specialists are ready to help you

Related Email Questions