How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask KamilAnwar1 Your Own Question
KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Email Question Here...
KamilAnwar1 is online now

I cannot sign into my Windows live mail account. I am using

Resolved Question:

I cannot sign into my Windows live mail account. I am using my correct name and I assume my correct password. Can you please help me ?
Submitted: 2 years ago.
Category: Email
Expert:  KamilAnwar1 replied 2 years ago.
Hello & Welcome to JustAnswer.
Who is your e-mail with?
Optional Remote Connect Service - Quick Resolution
Would you like me to remotely connect to your computer and fix the issue - The remote service will be an additional service for $24 but will allow me direct access to work on your issue and fix it (while you watch on your screen). If you need remote service, reply with the words "i want remote"
If you do not need the remote service, and would like to perform troubleshooting with me through (question/answer) mode, then simply reply to the requested information.
Thanks
Customer: replied 2 years ago.
Relist: Other.
After receiving one question and replying to Kamil I did not get a response despite 4 attempts at contacting himv
Customer: replied 2 years ago.

No Response So I am Shutting Down

Expert:  KamilAnwar1 replied 2 years ago.
I see you relisted the question, i did not get any reply regarding the question. The history of our conversation on this page, Who is your e-mail with?
Customer: replied 2 years ago.

Kamil : My e-mail is with btinternet.com.

Please reply promptly that you have received this message

Expert:  KamilAnwar1 replied 2 years ago.
Reply received, please send me your:
btinternet's username, date of birth, post code, and telephone number
Customer: replied 2 years ago.

User Name : xxxxxxxxxxxxxx

DOB : xxxxxxxxxxxxxx

Post Code : xxxxxxxxxxxxxx

Phone xxxxxxxxxxxxxx

Expert:  KamilAnwar1 replied 2 years ago.
Message received, let me attempt to reset password. I will respond here shortly.
Expert:  KamilAnwar1 replied 2 years ago.
The username davidhollingsworth644 is not correct.
Customer: replied 2 years ago.

My User Name is ***** ***** : xxxxxxxxxxxxxx

Expert:  KamilAnwar1 replied 2 years ago.
Let me check this with BT again.
Expert:  KamilAnwar1 replied 2 years ago.
What is your mother's maiden name?
Customer: replied 2 years ago.

My Mothers Name is Hine

Expert:  KamilAnwar1 replied 2 years ago.
Received. Checking with BT
Customer: replied 2 years ago.

Kamil : Please hurry as time is running out.

Expert:  KamilAnwar1 replied 2 years ago.
David
I am only working on your issue - however, i am awaiting for BT to respond back regarding password ***** i am not sure how long will they take.
Thanks
Customer: replied 2 years ago.

Kamil : Ok but would it be quicker if I called BT to reset my e-mail or are you confident you can get this done very soon

Expert:  KamilAnwar1 replied 2 years ago.
I am on a waiting list, and the waiting time they have given is 20 minutes. I am not sure if they do it over the phone, but if you want to try it, you can call them at
From a landline: 0800(###) ###-####
From a mobile: 0330(###) ###-####
From abroad: +44(###) ###-####
They have a notice on the site that they are having issues with their mail service, where users are not able to logon, or send/receive emails.
https://bt.custhelp.com/app/contact#h=eyJzdGVwMCI6ImNvbnRhY3RJdGVtTGluazU2MjciLCJzdGVwSWR4IjowfQ..
Customer: replied 2 years ago.

Hi Kamil

Thanks : I will give you 30 minutes max so please respond as soon as you have been able to reset my mail.

Expert:  KamilAnwar1 replied 2 years ago.
I will respond after 30 minutes to let you know what happened.
Customer: replied 2 years ago.

Kamil : Ok and Thanks

Expert:  KamilAnwar1 replied 2 years ago.
Email is now working, i tested it here and the password *****
davidrh041237
Can you test?
Customer: replied 2 years ago.

Hello Kamil

My apologies for the delay, but my first attempt failed. However a second attempt worked. So thanks very much for sorting it out.

As I was using the correct user name and password ***** the problem with bt ?

Expert:  KamilAnwar1 replied 2 years ago.
Yes, the problem was with BT also there was a problem with the account, it needed confirmation which i did. Also, if you have no further questions, please remember to rate my service by clicking on the smiley face below or the star form the top right. Thanks
KamilAnwar1 and 4 other Email Specialists are ready to help you
Customer: replied 2 years ago.

Kamil : Are you still there ?

I've just tried my e-mail again and if failed

What to do now ?

Regards David

Expert:  KamilAnwar1 replied 2 years ago.
Hi David
Still, it's working here.
Would you like me to remotely connect to your system to troubleshoot directly?
Thanks
Customer: replied 2 years ago.

Is this further service free of charge as I have already paid £25 which is a lot of money to sort out a bt problem. Please let me know. Thanks

Expert:  KamilAnwar1 replied 2 years ago.
There is, but i will do it without charging extra for remote service.
Please click the link below:
https://secure.logmeinrescue.com/R?i=2&Code=242921
OR >>>CLICK ME<<<
A program called 'support-logmeinrescue.exe' will be downloaded.
Click on the downloaded file and click run.
If asked by system to allow the file to run, select "Yes/Allow/OK"
Thanks
Customer: replied 2 years ago.

Hi Kamil

That's very good of you to offer to do this for me. However, while I was waiting for your response I checked my mail again and it worked. I am going to contact a colleague in BT to ask him what is wrong with their system. If I do have more problems I will come back to you.

Regards David

Expert:  KamilAnwar1 replied 2 years ago.
You're Welcome. David - No worries :)
Customer: replied 2 years ago.

Kamil : Thank You

Customer: replied 2 years ago.

Hi Kamil

I have spoken to my BT Colleague and he has checked on their system and finds that BT are having problems with a large number of their customer's e-mails. They apparently have engineers working on the problems and hope they will sort the system out later today. My system works and then fails. I reboot the user name and password ***** it works, but on the next occasion fails. BT is in my opinion an organization sinking very quickly !

However, thanks again for your help, no doubt BT in the end made you aware of their problems.

Regards

David

Expert:  KamilAnwar1 replied 2 years ago.
Hi David
Thank you for letting me know. Hope they clear it up soon, in the future, consider switching to gmail or hotmail, as they are best and do not cause much problems.
E-mails with ISP keeps you bound to the ISP.
Thanks
Customer: replied 2 years ago.

Kamil : : I appreciate very much your advice. Thank You again

Regards

David

Customer: replied 2 years ago.

Good Morning Kamil


 


I have only just picked up this message as I had to go out to a meeting after working with you yesterday on my e-mail problem.


 


I will take your advice and look at gmail and Hotmail over the weekend as alternatives to btinternet.


 


Thank you once again for all your help yesterday. It appears BT has resolved their technical problem as I picked up e-mails this morning.


 


Regards


 


David