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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I am unable to write a new email using outlook. My internet

Customer Question

I am unable to write a new email using outlook. My internet connection is good, I have been on many other sites. I am receiving mail and can delete junk mail. The programme will not open a new, blank page for me to send mail out. I'm looking forward to your help.
Yvonne
Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.

What's the version of Outlook, e.g. 2003, 2007, 2010, you are using?

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Keep me posted.
Customer: replied 2 years ago.

I think it's 2010. Where can I retrieve this information?

Expert:  Bryan replied 2 years ago.
Okay, I can retrieve that info for you as well. Should we go ahead with a quick remote session now?

Keep me posted.