How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Frederick S Your Own Question

Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

i have e-mails on my laptop in an aol username but i can not

Customer Question

i have e-mails on my laptop in an aol username but i can not forward them to my user name on aol to my desktop
Submitted: 2 years ago.
Category: Email
Expert:  Barun replied 2 years ago.
Hi, and thank you for asking your question.

Do you get any error/message when trying to forward the emails? Also, are you using the AOL Desktop software to access your emails?

Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you quickly with this issue?

Keep me posted.
Customer: replied 2 years ago.

Hi i get a message box with a cross in corner saying that we can not send e-mails at the moment please try again in a minute.This minute is now 2 weeks and still no sent e-mails.I would appreciate this issue to solved asap as e-mails are very important Thanks

Expert:  Barun replied 2 years ago.
Okay. Are you currently replying to me from the system that has this issue? If so, should we go ahead with a quick remote session so that I can check the issue for you?

Keep me posted.
Customer: replied 2 years ago.

Hi no i am using my desktop the laptop has the issue i need to forward all the e-mails from laptop because the charging system does not work and will be out of battery in about 1 hour

Expert:  Barun replied 2 years ago.
Okay. On your laptop, please login to your AOL account first by going to mail.aol.com .

Are you able to forward your emails using this email interface itself?

Keep me posted.
Expert:  Barun replied 2 years ago.
Alternatively, would you like me to set up a quick remote session on the laptop so that I can fix the issue directly for you?

Keep me posted.
Customer: replied 2 years ago.

yes please

Expert:  Barun replied 2 years ago.
All right, let's get started with the remote session now. Please open up the following link on the laptop (NOT on your desktop):
http://tinyurl.com/JAaolissue

Join the session, then an 'Elsinore Screen Connect' file will be downloaded.

OPEN/RUN the file from your downloads - and I'll be connected.

PS - If we are not connected in five minutes, please reply back to me below.
Customer: replied 2 years ago.

aol says ther is no results for this

Expert:  Barun replied 2 years ago.
What link did you type in, please?

Keep me posted.
Customer: replied 2 years ago.
Expert:  Barun replied 2 years ago.
No, it looks like you copied the link in your reply - could you type out what you typed in the other laptop, please?

Thank you.
Customer: replied 2 years ago.

http://tinyurl.com/JAaolissue this is what i typed in laptop, battery nearly gone


Expert:  Barun replied 2 years ago.
Hmm, that's odd - the link opens up just fine at my end. Do you want to take this further after sometime, after you have charged the laptop's battery?

Keep me posted.
Customer: replied 2 years ago.

battery has gone flat as i mentioned earlier on the charging port is broke so i can not re charge the battery

Expert:  Barun replied 2 years ago.
Okay, no issues. You should be able to access the emails for the other account on your desktop itself. Let's go ahead with a remote session on your current desktop, so that I can show you how to do the same.

Please open up the following link on the desktop:
http://www.justanswer.com/remotedesktop/join.aspx?Session=5176d947-c89c-4aeb-895a-c98f9fdd7aca

Join the session, then an 'Elsinore Screen Connect' file will be downloaded.

OPEN/RUN the file from your downloads - and I'll be connected.

PS - If we are not connected in five minutes, please reply back to me below.
Customer: replied 2 years ago.

downloaded bt windows says it cannot open file

Expert:  Barun replied 2 years ago.

Okay. Please open up the following link on your desktop now:

http://mail.aol.com

When the AOL page comes up, login to your other account (the one used on the laptop) accordingly.

Are you able to access and forward your emails from that account, this way?

Keep me posted.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Last | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    355
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
 
 
 

Related Email Questions