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Your colleague should download the free gmail app from the iTunes store. It will work much better for gmail accounts.
The downloaded gmail app should work better than the native mac mail app for gmail accounts.
we would like to continue with mac mail
Regarding searching your inbox, you should know that gmail groups reply messages into threads, with the original message displayed first. When you receive a reply, it will not be apparent, because it is attached to the end of the message. When using the search tool, it is best to search for the sender, rather than the subject.
I understand that you want to stick with mac mail, because its features are integrated into the operating system. However, you might want to try one of the alternative email apps, such as myMail, which is the most downloaded email app, and which supports gmail.
I'm afraid moving email clients isn't an option, it's company standard.
Okay. There are not any settings that you can adjust to improve the performance. Gmail is sluggish. They are so large, that it takes a long time for email messages to be processed, both send and receive. I am afraid that there is nothing that I can do for you. However, I will opt out and give other experts a chance to contribute their knowledge and experience. It has been a pleasure serving you.
Thank you Joel,
Yes still need help please.
Will be able to do a screen share later this evening (UK time) if that's OK? (around 8:30pm GMT)