thanks for using JustAnswer
This is Leela and I will help you with the problem
Can you please let me know if you remember the EMAIL address you have used to setup Microsoft Account?
If so, we can easily RESET the password ***** your account
any reason why you want to login to microsoft account now?
I am going to install Office
You can RESET the password
Will provide you the steps
then once the page loads
In the page.. Click "Can't access your account?"
it would open another page
In the page.. select "I forgot my password" option
and click NEXT
then a NEW page would open
give the email address and also the CODE
Please let me know once you have done these steps
It is telling me that it is not recognising the account
Oh.. are you sure you have used the SAME account when you REGISTERED your LAPTOP?
I thought so
there are only two possible
one main one and one other
I have tried both
would it be case sensitive?
can you please try the other possibility by following the steps
NO.. email id shouldn't be case sensitive
if we know the exact email id then we can reset the password..
did you set the microsoft account or someone else did that in march?
I did it
let me explore other options..
if you know what the criteria are for passwords are at creation I might be able to hit on the right password
minimum 8 characters.
can i know your email address used for the Microsoft account..
donot give @ symbol
remove @ symbol and provide in chat window
is ntlworld.com the domain?
The email doesnt see to be linked to a Microsoft account !!
We can try to find details from your computer itself
I must have created one or my computer would not ask - is that correct??
it ask for the account when I click on the Calendar icon, for example
Yes.. we can find out from your computer settings..
Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)
Tap or click Accounts, and then tap or click Your account.
my only other email is dnmckllr887gmil.com
wait let me check
I got it..
even no Microsoft account is linked o that
can you try the steps i gave above and let me know how things go
Are you sure you used EXISTING ACCOUNT or Created new account..
If you have any problem following instructions let me know
we can do a quick remote session
In Settings I do not see "change PC settings" - sorry
Ok.. Do you see your logged account there?
can you share screenshot or shall we do remote session?
can you please do remote session
Please click on the link and JOIN the remote session
I am waiting for you on the remote session
Once you join i can see your screen
Pls let me know if you have any problem joining the remote session
Just click the link and follow the instructions