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toughguy9
toughguy9, Computer Enthusiast
Category: Email
Satisfied Customers: 474
Experience:  A Post Graduate in computer science with over 11 years of experience in Data Recovery, Computer Hardware and Software
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I set up a Microsoft account when I got my laptop in March

Resolved Question:

I set up a Microsoft account when I got my laptop in March - but have not used it since then. I have forgotten the password. How can I reset or find out what it is?
Submitted: 2 years ago.
Category: Email
Expert:  toughguy9 replied 2 years ago.
toughguy9 :

hi

toughguy9 :

thanks for using JustAnswer

toughguy9 :

This is Leela and I will help you with the problem

toughguy9 :

Can you please let me know if you remember the EMAIL address you have used to setup Microsoft Account?

Customer:

yes

toughguy9 :

If so, we can easily RESET the password ***** your account

toughguy9 :

great..

toughguy9 :

any reason why you want to login to microsoft account now?

Customer:

I am going to install Office

toughguy9 :

Ok..

toughguy9 :

fine..

toughguy9 :

You can RESET the password

toughguy9 :

Will provide you the steps

Customer:

great

toughguy9 :

Visit https://login.live.com/

toughguy9 :

then once the page loads

toughguy9 :

In the page.. Click "Can't access your account?"

toughguy9 :

it would open another page

toughguy9 :

In the page.. select "I forgot my password" option

toughguy9 :

and click NEXT

toughguy9 :

then a NEW page would open

toughguy9 :

give the email address and also the CODE

toughguy9 :

click NEXT

toughguy9 :

Please let me know once you have done these steps

Customer:

It is telling me that it is not recognising the account

Customer:

ugh

toughguy9 :

Oh.. are you sure you have used the SAME account when you REGISTERED your LAPTOP?

Customer:

I thought so

Customer:

there are only two possible

Customer:

one main one and one other

Customer:

I have tried both

Customer:

would it be case sensitive?

toughguy9 :

can you please try the other possibility by following the steps

toughguy9 :

NO.. email id shouldn't be case sensitive

Customer:

I have tried both

toughguy9 :

ok..

toughguy9 :

if we know the exact email id then we can reset the password..

toughguy9 :

did you set the microsoft account or someone else did that in march?

Customer:

I did it

toughguy9 :

ok..

toughguy9 :

Tricky situation..

toughguy9 :

let me explore other options..

Customer:

thanks

Customer:

if you know what the criteria are for passwords are at creation I might be able to hit on the right password

toughguy9 :

minimum 8 characters.

toughguy9 :

can i know your email address used for the Microsoft account..

toughguy9 :

donot give @ symbol

toughguy9 :

remove @ symbol and provide in chat window

Customer:

diane.mckellarntlworld.com

toughguy9 :

ok

toughguy9 :

is ntlworld.com the domain?

Customer:

yes

toughguy9 :

ok

toughguy9 :

The email doesnt see to be linked to a Microsoft account !!

Customer:

so

toughguy9 :

We can try to find details from your computer itself

Customer:

I must have created one or my computer would not ask - is that correct??

Customer:

it ask for the account when I click on the Calendar icon, for example

toughguy9 :

Yes.. we can find out from your computer settings..

toughguy9 :


  1. Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Change PC settings.)




  2. Tap or click Accounts, and then tap or click Your account.



Customer:

my only other email is dnmckllr887gmil.com

toughguy9 :

ok..

toughguy9 :

wait let me check

Customer:

gmail.com

toughguy9 :

I got it..

toughguy9 :

even no Microsoft account is linked o that

toughguy9 :

can you try the steps i gave above and let me know how things go

Customer:

ok

toughguy9 :

Are you sure you used EXISTING ACCOUNT or Created new account..

toughguy9 :

If you have any problem following instructions let me know

toughguy9 :

we can do a quick remote session

Customer:

OK

Customer:

In Settings I do not see "change PC settings" - sorry

toughguy9 :

Ok.. Do you see your logged account there?

toughguy9 :

can you share screenshot or shall we do remote session?

Customer:

can you please do remote session

toughguy9 :

Ok

toughguy9 :

Please click on the link and JOIN the remote session

toughguy9 :

I am waiting for you on the remote session

toughguy9 :

Once you join i can see your screen

toughguy9 :

Pls let me know if you have any problem joining the remote session

toughguy9 :

Just click the link and follow the instructions

Customer:

I did

toughguy9 :

ok

toughguy9, Computer Enthusiast
Category: Email
Satisfied Customers: 474
Experience: A Post Graduate in computer science with over 11 years of experience in Data Recovery, Computer Hardware and Software
toughguy9 and other Email Specialists are ready to help you

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