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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I forgot my email address password ***** rung a number that came

Customer Question

I forgot my email address password ***** rung a number that came up so that I could reset it. After going through the usual security questions they told me I had to start a new email address so that they could email me to prove I was at that address. Then they wanted me to scan my driving licence & utlity bill to prove who I was & that I lived at this address. I use my old email address for my buisiness so if I can`t get onto it I am losing work. Also I cannot get onto the new email address today after signing off last night. Thanks
Submitted: 2 years ago.
Category: Email
Expert:  arsufi2002 replied 2 years ago.
Hi,
My name is***** save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Would you please share email id once?
I can see you have already shared the email but its blocked. JA chat system automatically blocks email that's send over.

So kindly type without entering @ symbol.
eg: fiyaz gmail.com, fiyaz hotmail.com etc

waiting for your reply
Thanks
Customer: replied 2 years ago.

The email address I`m trying to restore is jsms51.aol.com

Expert:  arsufi2002 replied 2 years ago.
Thanks for reply.

It says there is no options to recover email since you haven't provide any reset info.
On this case this would be tough.

Do you still have email access from any other device, like access from smartphone, IPAD or other computer

Please reply
Customer: replied 2 years ago.

No no other device

Expert:  arsufi2002 replied 2 years ago.
Is this your primary email id whichs used most?
Customer: replied 2 years ago.

yes

Expert:  arsufi2002 replied 2 years ago.
Are you working from windows machine?

If so, which internet browser do you use?
(IE/ Firefox / Chrome)
Customer: replied 2 years ago.

internet browser

Expert:  arsufi2002 replied 2 years ago.
You mean Internet Explorer in Windows
Customer: replied 2 years ago.

sorry yes internet explorer

Customer: replied 2 years ago.
Relist: Incomplete answer.
Expert:  arsufi2002 replied 2 years ago.
Dear *****,
I have been on your work. I am sorry to say that i don't find other way to reset your password.

All we can do is to dig up your sysem and check for saved password ***** it. If it contain password ***** you are saved. Please find procedure

http://www.thewindowsclub.com/manage-passwords-internet-explorer-10

Please update status
Thanks
Expert:  arsufi2002 replied 2 years ago.
Dear sir,
Did above suggesttion work

Please reply