How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38170
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
30037186
Type Your Email Question Here...
Viet - Email Tech is online now

forgotten email password

Resolved Question:

forgotten email password
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello Maureen! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Have you tried to reset your email account password?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

btinternet.com

windows 7 premium

Yes @ *****@******.***

Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=b3fbe77b-93f4-47ab-8e2b-5b329ff39a5c

Or click on the website below:

http://tinyurl.com/nxtphrd

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 2 years ago.
I have helped via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet - Email Tech and 2 other Email Specialists are ready to help you
Customer: replied 2 years ago.

It is all now sorted. I found my account number thank you

Expert:  Viet - Email Tech replied 2 years ago.
You're welcome. Great. If you need help with anything else, please come back any time. Thank you again.