Do you mean if you use the Google Chrome program, then the toolbar does not come up. But if you use Internet Explorer program, the toolbar does come up?
Please try the following fix in Chrome:
- Click on the 3-bar icon at the upper right corner in Chrome, then click on History
, then click on Clear browsing data...
, then at the drop-down list (which is next to the option Obliterate the following items from:), select the option the beginning of time
, then uncheck all boxes and check on the box at the item Cached images and files
, then click on Clear browsing data at the bottom
, then check.
- If that does not work, click on the menu (3-bar) icon at the upper right corner in Chrome, then click on Settings,
, then scroll down at the bottom, then click on Show advanced settings...,
, then scroll down at the bottom, then click on Reset settings button, then click on Reset....