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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My email inbox has disappeared,how do I get it back

Customer Question

My email inbox has disappeared,how do I get it back
Submitted: 1 year ago.
Category: Email
Expert:  Jess M. replied 1 year ago.
Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issue. Are you using Windows XP, Vista, 7, 8 or Mac?
Also, is your problem email account ending with @yahoo.com? @gmail.com? @hotmail.com? or others?

Please let me know so that I can help you further.

Best regards,
Jess
Customer: replied 1 year ago.
Windows,gmail.com
Expert:  Jess M. replied 1 year ago.
Hi Kathleen,Thank you for that information. Are you using a web browser like Internet Explorer, Firefox or Chrome to access your Gmail?Or are you using an email program like MS Outlook 20010/2010?Also, can I remotely access your Windows computer so that I can directly assist you in fixing this problem while you watch?Remote access is an optional additional service offer with a very minimal one-time flat fee (10.99) regardless of how long it will take me to fix the problem. It is safe as you will be watching your screen and it will be a faster mode of help. We can resume any time without any additional fee.Please let me know if you want this remote option.Best regards,Jess
Customer: replied 1 year ago.
Internet explorer. I do not want remote option
Expert:  Jess M. replied 1 year ago.
Kathleen,

Thank you for writing back with that information. Since you are using a web browser like Internet Explorer to access your Gmail, please try to do the following:,
  1. Open your Internet Explorer web browser if it is not yet open
  2. Then open a NEW tab or window, go to the URL address (or click on the link) http://gmail.com
  3. In that page, if you are not yet signed in to your Gmail account, you shall see the login page. Please sign in to your Gmail account with your username and then the password.
  4. After signing in, you shall get your Inbox.

If you are experiencing problems in any of the steps above, please let me know so that I can assist you further.

Best regards,

Jess

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