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Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I can send but cannot receive emails. I am using my iMac

Customer Question

I can send but cannot receive emails.
I am using my iMac computer. My email address is *****@******.***
Submitted: 2 years ago.
Category: Email
Expert:  James K. replied 2 years ago.
Hello
My name is James
Welcome to JustAnswer.
Can i Remote onto your machine to help you fix the problem
Remote means I can connect to your Machine and fix the issue for you its fully secure and Built into the Justanswer System
If you wish I can send you a Link to Connect
Let me know
Cheers James
Customer: replied 2 years ago.

Yes you may remote on to my machine

Expert:  James K. replied 2 years ago.
sorry i was away let me know when ready
Customer: replied 2 years ago.

I cannot proceed because your automatic programme thinks I am another person using my mail address. Please sort it out

Expert:  James K. replied 2 years ago.
you fine if you can read this i can send you a link to connect
Customer: replied 2 years ago.

I can read your reply

Expert:  James K. replied 2 years ago.
Customer: replied 2 years ago.

The remote desktop file has not appeared yet

Expert:  James K. replied 2 years ago.
Check you downloads folder if you have a problem we can use another way
Customer: replied 2 years ago.

I dont see anything on the downloads list that is identifiable as you

Expert:  James K. replied 2 years ago.
Ok
Go to
http://www.teamviewer.com/en/index.aspx
Click the white download Button for Mac
Donwload and Install Teamviewer
click any install Propmts
Once its Installed it will open up
On the left you Will see
USER ID
PASSWORD
Post them numbers here
Then i Will connect
Customer: replied 2 years ago.

I clicked on a download called Elsinore which produced n open button which I clicked on. Still waiting.

Expert:  James K. replied 2 years ago.
Ok

Go to

http://www.teamviewer.com/en/index.aspx

Click the white download Button for Mac

Donwload and Install Teamviewer

click any install Propmts

Once its Installed it will open up

On the left you Will see

USER ID

PASSWORD

Post them numbers here

Then i Will connect..
Customer: replied 2 years ago.

I dont understand your instructions. Where for instance is the "white download Button for Mac? I fear this is not going to work.

Expert:  James K. replied 2 years ago.
http://www.teamviewer.com/en/index.aspx

Click download top right

then the mac sign

Then the White download button

Download and Install

We will get there :)
Customer: replied 2 years ago.

From the beginning this has proved to be a sequence which is beyond my experience and which I cannot utilise. I am cancelling my subscription and would be glad if you would kindly refund my deposit.

Expert:  James K. replied 2 years ago.
no problem