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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I can send and receive e mails on my hudl but can only send

Customer Question

I can send and receive e mails on my hudl but can only send e mails on this computer and do not receive them. why is this
Submitted: 2 years ago.
Category: Email
Expert:  Bryan replied 2 years ago.
Hi, and thank you for asking your question.

Are you using any email program, e.g. Outlook, Windows Live Mail, to access your emails?

Would you like me to set up a quick remote session (at no extra charge), which will allow me to connect directly to your screen and assist you with the issue?

Keep me posted.
Customer: replied 2 years ago.

windows mail. yes you may have access

Expert:  Bryan replied 2 years ago.
All right, let's get started with the remote session. Are you using Internet Explorer, Firefox or Google Chrome as your browser?

Keep me posted.
Customer: replied 2 years ago.

google chrome

Expert:  Bryan replied 2 years ago.
Okay. Please open up the following link:
http://www.justanswer.com/remotedesktop/join.aspx?Session=589fa39a-5973-4b18-9321-b8121febb262

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.
Expert:  Bryan replied 2 years ago.
It looks like you are having some issues with connecting to the remote session; did you make sure to OPEN the downloaded 'Elsinore Screen Connect' file at the bottom of your Chrome window, after joining the session?

Keep me posted.
Customer: replied 2 years ago.

I am getting nowhere with connecting to Elsinore