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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38229
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Hi, I use Thunderbird as my email program. Suddenly I get

Resolved Question:

Hi, I use Thunderbird as my email program.
Suddenly I get a message saying something like " failed to connect, server does not recognise....". So I closed my current acccount and tried to set up a new one but I cannot get past the "Enter password" stage. Help!
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Was there any change to your email account recently, such as email password?

If you go to your email website, are you able to sign in and use your email account in your email website?

Do you have windows xp, vista, or 7, or 8, or mac computer?

Please reply at the box below. Thank you
Customer: replied 2 years ago.

Normal email is Mozilla Thunderbird

No changes .

No- that is why I have given my current email contact as "*****@******.***

Windows 8.1

Expert:  Viet - Email Tech replied 2 years ago.
Have you tried to reset your email account password ***** your email website?

Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you?

Please reply at the box below. Thank you.
Customer: replied 2 years ago.

Yes

Yes

Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me:

http://www.justanswer.com/remotedesktop/join.aspx?Session=946621b9-6a95-4244-8253-cdf4d820aa76

Or click on the website below:

http://tinyurl.com/l6f9qbe

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Expert:  Viet - Email Tech replied 2 years ago.

Or click on the website below:

http://tinyurl.com/l6f9qbe

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Viet - Email Tech and 3 other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please on the website below:

http://tinyurl.com/l6f9qbe

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you

Customer: replied 2 years ago.

Program will download but not open.

Expert:  Viet - Email Tech replied 2 years ago.
Sorry, please try this new website:
http://www.justanswer.com/remotedesktop/join.aspx?Session=946621b9-6a95-4244-8253-cdf4d820aa76&Type=Java

Or click on the website below:
http://tinyurl.com/ls9ktde

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

Still cannot open your file!

Expert:  Viet - Email Tech replied 2 years ago.
I'm sorry, it is strange. What email address do you have issue with, such as Hotmail, Yahoo, Gmail, AOL, etc.?
(For privacy purpose, please do not provide your full email address; please provide only the part after the character @, such as @hotmail.com, @yahoo.com, @gmail.com, etc.)
Thank you
Customer: replied 2 years ago.

Mozilla Thunderbird- all I want is to set up a new account and that will ,i hope, solve the problem.

Can you help with this or not pleas?

Expert:  Viet - Email Tech replied 2 years ago.

Yes, I can, but it seems your computer is not able to connect with me. Let's try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

When you are available, please reply back at the box below to continue. Thank you,

Expert:  Viet - Email Tech replied 2 years ago.
When you are available, please reply back at the box below to continue. Thank you
Customer: replied 2 years ago.

OK- SORRY ABOUT THE DELAY- NUMBERS ARE: 858-089-957

Customer: replied 2 years ago.
Relist: Other.
Waited and waited and waited-still no reply!
Expert:  Viet - Email Tech replied 2 years ago.
Working on issue. Thanks.
Expert:  Viet - Email Tech replied 2 years ago.
I have resolved the issue via remote support. If you need help with anything else, please come back any time. Thank you very much.