How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16418
Experience:  10+ years of work experience.
30759776
Type Your Email Question Here...
Jason Jones is online now

I recently have a problem with outlook being able to receive

Resolved Question:

I recently have a problem with outlook being able to receive email but not send it. I have checked the settings with Sky (my internet provider) , tried deleting and re-adding the email account, turned off the McAfee firewall on Outlook, tried "repair" using the original instal disc for MS Office, all to no avail. Also the dialogue box "Enter Network Password" repeatedly pops up.
The same email address works online (Sky uses Yahoo), but I am familiar with Outlook so dont want to change.
Can you help?
Ken
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
I can see that you may need a little bit of extra help.
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Thank you.
Customer: replied 2 years ago.

Hi Jason

Just got this - it seems Outlook isn't receiving either now = got your reply on my mobile phone.

Happy for you to screen share.

Ken

Expert:  Jason Jones replied 2 years ago.
Thank you.
Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=974e0b9c-c2d4-408a-972d-df1561d0670e
Customer: replied 2 years ago.

have downloaded the filke and run it

Expert:  Jason Jones replied 2 years ago.
I am connected.
Expert:  Jason Jones replied 2 years ago.
All is now working.
If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: www.JasonFixedit.com
Thank you for your time and please, do not forget to rate my help below.
- Jason
Jason Jones and other Email Specialists are ready to help you