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,My name is ***** ***** I will try my best to help you identify/resolve the problem.There can be couple of different reasons problem you have mentioned. Let us first check if the mbox files, in which Thunderbird stores your messages are still there.If you are using any version of Windows, press and hold Windows key, then press R to open RunType %appdata% in the Run box and press Enter, a Window should open. Locate and open Thunderbird folder. Then open Profiles folder.Next, open the folder xxxxxxxx.default (xxxxxxxx is a random string)Then open the folder MailHere, you will see a folder email account (e.g. pop.gmail.com) OR a folder named Local Folders.Open it and look folder Archives.sbd. This is the folder where the actual mbox files archived folders of Thunderbird should reside. Open it and let me know if you see any file names similar to the following20002000.msf20012001.msf....20142014.msfetcPlease post a reply here when you are online. I will get back to you as early as possible.Thanks
Your reply arrived during a European nightfall and is being read on a busy Sunday morning - will reply tonight when things are calmer.
I operate Windows 7. I have never come across a "windows key".
Up to 2013 - directories are intact. Inbox has disappeared and Sent show my name recipient of every email. Content of several emails of 2014 have disappeared.
I am working on this but the files I find do not correspond to the ones you mention. This requires an uninterrupted session which I do not have at present but will report more fully at earliest opportunity.
When I changed to Windows 7 in 2007, I retained the old classification of C and D . I would therefore welcome your suggestion of a remote session. I have Teamviewer installed which may help. I am usually free from 4pm to 6pm British time.
I am online as promised and also contactable on
id ********* /p>
id 1 2 1 8 9 5 4 8 8
password ***** given in teamviewer itself m p 5 8 u 6
what would you like me to do
This has now been inspected in person by my regular adviser who has discovered that the rogue behaviour of Thunderbird has been caused by over ambitious deletions by Norton.
This has moment been corrected but I thank you brief attempt to understand the problem.
Thanks update, TedIt is good to know that the problem is now resolved. But do backup your Thunderbird profile on a regular basis, preferrably on an external drive. When the profile folder grow in size, temporary corruption can happen. If you have multiple backups, you can restore your messages from the most recent backup.Regards