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Kriptokrit
Kriptokrit, Computer Support Specialist
Category: Email
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Electronics support service
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My kindle will not charge up. Rarely used bought 3 month ago.

Resolved Question:

My kindle will not charge up. Rarely used bought 3 month ago. Shall I return it@
Submitted: 2 years ago.
Category: Email
Expert:  Kriptokrit replied 2 years ago.
Welcome and thanks for your question.
I'm Todd and I will be the expert working with you today to help resolve your problem.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.
•ANSWER•
Sometimes your Kindle can be unresponsive (won't charge) and keep you from using the device properly (the most important reason for this issue can be glitch in the software). If there is no hardware issue on the device, some of the solutions below should resolve this issue.
Please follow the steps below to reset your device:
1. Press and hold (or slide and hold) the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.
4. Test your Kindle (try to charge it).
Please try this procedure at least 3 times (if you have leather cover or any other cover remove it).
If the previous procedure doesn't work, perform the procedure below:
1. Plug the Kindle into the charger for 5 minutes.
2. After 5 minutes (while still plugged in) press and hold power (slide and hold) button for 35 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.
4. Test your Kindle (try to charge it).
Another solution for this kind of issue:
1. Connect the USB cable to computer (do not connect Kindle).
2. Hold the Power button for 20 seconds.
3. After 20 seconds while still holding Power button, plug the other part of the USB cable in the Kindle.
4. Leave the Kindle for 2 minutes and try to turn it on (hold the Power button for exactly 45 seconds).
5. Test your Kindle (try to charge it).
Please try all solutions (step by step) and let me know if that works. I'll be waiting for your reply.
If none of those solutions works or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with the next step.
Kind Regards,
Todd
Kriptokrit, Computer Support Specialist
Category: Email
Satisfied Customers: 3073
Experience: Over 6 years of experience in Electronics support service
Kriptokrit and other Email Specialists are ready to help you
Customer: replied 2 years ago.

Hi, So far so good. The orange light is on, presumerably this will turn green. I have had trouble with other Kindles which have been returned and replaced. Please confirm that the one off payment of £26 will settle this account, once and for all. Thank you.

Expert:  Kriptokrit replied 2 years ago.
You're welcome Sandra. I'm glad that I could help.
That sounds great. That was a glitch in the software that prevented device to charge properly.
Yes, you are non-subscribed customer, so there will be no additional charges (monthly charges). This will be one-time deal.
Thanks for using our service.
Best Regards,
Todd

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